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Refund Policy

You have the right to cancel your order if either:

  • within seven days from the date of delivery if Dr. Oetker has supplied goods to you; or
  • within seven days from the date Dr. Oetker sent you the Order confirmation if you have not been supplied goods.

The cancellation notice should be sent by e-mail to Dr. Oetker at cancellations@oetker.co.uk and must state your name, a description of the goods and order number; attaching the Order Confirmation Dr. Oetker originally sent you.

This will also assist Dr. Oetker in processing your cancellation as quickly as possible. (The Order Number is stated in the Order Confirmation emailed to you on Dr. Oetker acceptance of your order).

Where Dr. Oetker have supplied goods to you, you must take reasonable care of goods in your possession pending their return to Dr. Oetker.

Dr. Oetker will only accept the returned goods in their original packaging and which have been unopened. If otherwise, this will invalidate your right to cancel the contract.

You must return the goods to Dr. Oetker by registered post or similar within five days (excluding Saturdays, Sundays or Bank Holidays) from the date of Cancellation Notice. You are responsible for the cost of returning the goods to Dr. Oetker and the risk of damage to the goods in transit.

If the goods are damaged in transit Dr. Oetker reserves the right to refuse a refund, and it will be your responsibility to seek compensation from the carrier.

Once Dr. Oetker has received the returned goods and satisfied itself that you have complied with the above clause, it will send you confirmation by e-mail that the return of goods has been accepted by Dr. Oetker and will immediately make a refund for the cost of the goods at the contract price to your debit or credit card used to purchase the goods.